Contact Information

How to contact PHARMACEUTICAL TW3 LLC customer care, plus U.S. distributor and Vietnam manufacturer details.

Last updated: October 12, 2026

We are happy to help with orders, shipping, returns and product questions. The fastest way to reach us is by email.

Customer care

Email[email protected]
Response timeWithin 1–2 business days (Monday–Friday, excluding U.S. federal holidays)
Order statusTrack your order with your order number and email

Please include your order number in your message so we can help you faster.

Business information

PHARMACEUTICAL TW3 LLC (U.S. distributor and seller of record)
1008 20th St NW
Albuquerque, NM 87104
United States
New Mexico limited liability company, File No. 3154897

Manufacturer

Manufacturer (Vietnam): CENTRAL PHARMACEUTICAL JOINT STOCK COMPANY No. 3, manufactured by and responsible for the quality of the product. Head office: No. 16 Le Dai Hanh Street, Minh Khai Ward, Hong Bang District, Hai Phong, Vietnam. Factory: Lot N1-2, Trang Due Industrial Park, Hong Phong, An Duong, Hai Phong, Vietnam. Contact: [email protected]

Product safety questions

For questions about a product label or to report a possible adverse reaction, email [email protected]. If you have a medical emergency, call 911. You can also report adverse events to the FDA through MedWatch or by calling 1-800-FDA-1088.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. TW3 herbal formulas are dietary supplements for adults; Golden Star Balm is for external use only. Keep all products out of reach of children.