Last updated: October 12, 2026
We want you to be satisfied with your purchase from pharmaceuticaltw3.com. This policy explains how returns, refunds and replacements work for orders shipped within the United States by PHARMACEUTICAL TW3 LLC.
30-day return window
You may return eligible products within 30 days of the delivery date for a refund.
Eligible items
- Products must be unopened, unused and in the original packaging with the safety seal intact.
- For health and safety reasons, we cannot accept returns of opened products or products with a broken seal, unless the item arrived damaged, defective or incorrect.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and photos of the product and packaging. We will send a free replacement or issue a full refund, including the original shipping cost, at no cost to you. You do not need to return a damaged item unless we ask you to.
How to start a return
- Email [email protected] with your order number and the item(s) you want to return.
- We will reply with a return authorization and the return shipping address. Please do not send items back without contacting us first.
- Pack the unopened products securely and ship them using a trackable shipping method.
Return shipping costs
For returns that are not due to our error (for example, you changed your mind), the customer pays the return shipping cost and the original $7.99 shipping charge is not refundable. For damaged, defective or incorrect items, we cover all shipping costs. We do not charge restocking fees.
Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Exchanges
We do not offer direct exchanges. If you would like a different product or bottle size, return the eligible item for a refund and place a new order.
Order cancellations
You can cancel your order for a full refund at any time before it ships by emailing us. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.
Late or missing refunds
If you have not received an approved refund after 10 business days, first check with your bank or card issuer, then contact PayPal if you paid with PayPal. If you still have not received it, email us and we will help.
Chargebacks and payment disputes
Please contact us before opening a dispute with your bank or PayPal. We respond to every request and can usually resolve issues faster than the dispute process.
Return address
Do not send returns to the manufacturer in Vietnam. After you contact us, we will provide the correct U.S. return address with your return authorization.
Contact
PHARMACEUTICAL TW3 LLC
1008 20th St NW, Albuquerque, NM 87104, United States
Email: [email protected]